Shipping policy
Where your order ships from
holidaysurprisez is an online-only store. We have no shop, no showroom and no warehouse you can visit. Our rings are made by a manufacturing partner in China and ship directly from that partner's warehouse overseas, not from a warehouse in the United States. We say this up front because it is what decides how long delivery takes.
Processing and delivery time
| Stage | Time |
|---|---|
| Processing: order checked, packed, handed to the carrier | 3-5 business days |
| Transit to your address | 8-12 business days |
| Total | 11-17 business days |
Every figure on this page is in business days, Monday to Friday. Weekends and public holidays do not count. Orders placed after 6:00 PM MT Monday to Friday, or at any time on a weekend, start processing the next business day.
Shipping cost
- Standard shipping: $7.95 per order.
- Free shipping once your order reaches $60. The $60 is measured after any discount code, not before.
We do not add sales tax at checkout. Import duties are already included in the price you pay, so the carrier will not ask you for extra money on delivery.
Where we deliver
We deliver to the 48 contiguous United States and the District of Columbia. We do not ship to Alaska, Hawaii, Puerto Rico, any other US territory, or military addresses (APO, FPO, DPO). If you enter one of those addresses at checkout, no shipping rate appears and the order cannot be completed.
We do deliver to a P.O. Box. Those parcels travel with USPS, because FedEx does not deliver to a P.O. Box.
Carriers and tracking
We ship with USPS and FedEx. You get a tracking number by email once the label is scanned. Tracking often sits still for a while after the label is created, which is normal on an international leg.
Cancelling an order
You can cancel within 24 hours of placing the order for a full refund. Email support@holidaysurprisez.com with your order number. After 24 hours the order is usually already with the warehouse, so you would use the return process instead.
Late, lost or damaged parcels
- Check the tracking link in your shipping email.
- If the tracking has stopped moving and you are not sure what is happening, email us your order number and we will chase it with the carrier.
- If a ring arrives damaged or is not what you ordered, send a photo with your order number. We replace it or refund it, and you pay nothing to send it back.
Contact
Email support@holidaysurprisez.com or call +1 917-282-8686. Email is answered within 24 hours, Monday to Friday.
holidaysurprisez is operated by ELVAROSE BEAUTY LLC, 1500 N Grant St Ste N, Denver, CO 80203. That is our registered business address for correspondence only. It is not a store and not a returns address.