Refund policy
The short version
You have 30 days from the day your ring is delivered to send it back. We pay the return shipping, there is no restocking fee, and we issue your refund 5-7 business days after the ring reaches our returns warehouse.
What we can take back
Changed your mind. The ring has to be unworn, in the packaging it arrived in, with anything that came with it, such as a gift box or a message card. We refund the price of the ring. The original $7.95 shipping charge is not refunded on a change-of-mind return; if your order shipped free, nothing is deducted.
Damaged, faulty or not what you ordered. Email us a photo with your order number. We replace the ring or refund it in full, including the original shipping charge. You do not need to send a photo of the packaging and you pay nothing either way.
What we cannot take back
- A ring that has clearly been worn, resized, bent out of shape or engraved after delivery.
- A return that reaches us more than 30 days after delivery.
How to start a return
- Email support@holidaysurprisez.com with your order number and which ring you are sending back.
- We reply within 24 hours with a prepaid return label. There is no charge for the label and no restocking fee.
- Put the ring back in its packaging, attach the label, and drop the parcel off. Keep the receipt until your refund lands.
Please do not send anything back before you have a label from us. Parcels sent without one can be delayed or refused at the warehouse.
Returns address
Returns are received at 428 Kelley Dr, West Berlin, NJ 08091. This address is for returns that we have already approved. It is not a shop and no one there can help with an order in person.
Refund timing
| Step | Time |
|---|---|
| We inspect the ring and issue the refund | 5-7 business days after it arrives at the warehouse |
| Your bank or card issuer posts the money | a further 3-10 business days |
Refunds go back to the card or account used for the order. We cannot send a refund to a different card.
Exchanges
We exchange for a different size or a different colour when the alternative is available. Email us first and we will hold it for you. If the one you want is not available we refund instead.
Cancelling before it ships
You can cancel for a full refund within 24 hours of placing the order. Email your order number to support@holidaysurprisez.com.
Contact
Email support@holidaysurprisez.com or call +1 917-282-8686. We answer email within 24 hours. holidaysurprisez is operated by ELVAROSE BEAUTY LLC, 1500 N Grant St Ste N, Denver, CO 80203 (registered address, correspondence only).