Orders and delivery
How long will my ring take?
11 to 17 business days in total: 3 to 5 business days to process the order and 8 to 12 business days in transit. Business days are Monday to Friday and do not include public holidays.
Where does it ship from?
From our manufacturing partner's warehouse overseas, in China. Not from a warehouse in the United States. That is why the transit leg is measured in weeks rather than days.
What does shipping cost?
$7.95 per order, or free once your order reaches $60. The $60 is measured after any discount code.
Do you ship to my state?
We ship to the 48 contiguous states and Washington DC. We do not ship to Alaska, Hawaii, Puerto Rico, other US territories, or APO, FPO and DPO addresses.
Do you deliver to a P.O. Box?
Yes. Those parcels go by USPS, because FedEx does not deliver to a P.O. Box.
Which carriers do you use?
USPS and FedEx. You get a tracking number by email when the label is scanned.
When does the cut-off apply?
Orders placed after 6:00 PM MT Monday to Friday, or at any time on a weekend, begin processing the next business day.
Tracking has not moved. What now?
Tracking often sits still for a while after the label is created, which is normal on an international leg. If it has stopped moving and you are not sure what is happening, email us your order number and we will chase it with the carrier.
Money
Do you add sales tax at checkout?
No, we do not add sales tax at checkout. Shipping is the only thing added to the price of the rings, and that is $7.95 unless your order reaches $60, when it is free.
Will I be asked for import duties when it arrives?
No. Duties are already included in the price on the product page.
How can I pay?
Card payments are handled by Stripe. You do not need an account with us to check out.
Returns
How long do I have?
30 days from the day the ring is delivered.
Who pays the return postage?
We do. Email us and we send a prepaid label. There is no restocking fee.
Do I get the $7.95 shipping back?
Not on a change-of-mind return. If the ring is faulty or we sent the wrong one, you get everything back including shipping.
When is my money returned?
We issue the refund 5 to 7 business days after the ring reaches our returns warehouse. Your bank usually takes a further 3 to 10 business days to post it.
Can I cancel?
Yes, within 24 hours of ordering, for a full refund. Email your order number to support@holidaysurprisez.com.
The rings
Do I need to know a ring size?
For most of our rings, no. They open at the back and adjust. Rings that are sold in fixed sizes list those US sizes on their product page. See the Ring Size & Fit Guide.
Will it turn my finger green?
Sterling silver and stainless steel are the least likely to. Plated brass and alloy pieces can mark some skin after a long time. The material of each ring is listed under Materials on its product page.
How do I look after it?
Take it off before showering, swimming or exercising, wipe it with a soft dry cloth, and keep it away from perfume, lotion and chlorine.
Contact
How do I reach a person?
Email support@holidaysurprisez.com or call +1 917-282-8686. Email is answered within 24 hours, Monday to Friday. Messages sent over a weekend are answered on Monday.
Can I visit you?
No. We are online only. The Denver address on our pages is a registered business address for correspondence, not a shop.